Privacy Policy

1. Introduction

CleanSlate Storage Solutions (“CleanSlate,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit cleanslatepa.com (the “Site”), request a quote, book a service, or rent totes, how we use that information, and the choices you have. By using the Site or our services, you agree to this Policy.

2. Information We Collect

We collect the following categories of information:

• Contact information you submit through forms on the Site: name, email address, phone number, service address, and any message content you provide.
• Service details you share during consultations, quizzes, and project planning.
• Payment information handled through secure invoices we send after scope is confirmed. CleanSlate does not store payment card numbers on its servers.
• Usage data collected automatically, including IP address, browser type, device type, pages viewed, referral source, and timestamps.
• Cookies and similar technologies used for analytics, marketing attribution, and Site functionality.

3. How We Use Information

• Respond to inquiries and provide quotes.
• Schedule, coordinate, and deliver services and tote rentals.
• Process payments, deposits, refunds, and fees.
• Send service-related communications (appointment reminders, pickup coordination, follow-ups).
• Send marketing communications where you have opted in or where permitted by law. You can unsubscribe at any time.
• Improve the Site, our services, and customer experience.
• Comply with legal obligations and protect our rights.

4. Third-Party Services

We share limited information with service providers that help us run the Site. These providers are bound by their own privacy terms:

• Vercel for Site hosting and cookieless usage analytics.
• Resend to deliver transactional and notification email.
• Cloudflare Turnstile to verify that form submissions are not automated. Turnstile may receive your IP address.
• Upstash for rate limiting on form submissions. Upstash temporarily stores hashed IP-based counters.

We do not sell personal information. We may disclose information if required by law, in response to lawful requests, or to protect the rights, property, or safety of CleanSlate, our customers, or others.

5. Cookies and Tracking

The Site does not set marketing or advertising cookies. Vercel Analytics measures Site traffic without cookies. Cloudflare Turnstile may set a short-lived cookie to verify a form submission is not automated. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

6. Data Retention

We keep personal information only as long as needed to provide services, meet legal and accounting obligations, and resolve disputes. Inactive contact records are reviewed periodically and deleted when no longer needed.

7. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, and to object to or withdraw consent for certain processing. Residents of California, Virginia, Colorado, Connecticut, Utah, and other states with applicable privacy laws may have additional rights under those laws. To exercise any of these rights, contact us at the address below. We respond within 30 days of a verified request.

8. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, so we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above shows when the most recent changes took effect. Material changes will be announced on the Site.

11. Governing Law

This Policy is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules.

12. Contact Us

Questions about this Policy or our data practices:

CleanSlate Storage Solutions
Lancaster, PA
Email: info@cleanslatepa.com
Phone: (717) 925-3320