Terms of Service

1. Acceptance and Scope

These Terms of Service (“Terms”) govern the paid services provided by CleanSlate Storage Solutions (“CleanSlate,” “we,” “us”) to customers (“you,” “Client”). By booking a service, paying a deposit, or receiving totes from CleanSlate, you agree to these Terms. Website-specific terms are in our Terms of Use.

2. Services We Provide

CleanSlate offers the following services in its service area:

• CleanSlate Transformation. A one-day decluttering, organization, and storage-system installation in residential garages, basements, attics, and similar spaces.
• Moving Assistance.Four packages for residential moves: Packing, Pack & Load, Unload & Unpack, and Unpack. Clients may purchase any combination of these packages.
• Tote Rentals. Short-term rental of heavy-duty plastic totes for residential moves, with delivery and pickup included.
• Realtor Subscription Program. A recurring subscription that lets realtors gift tote rentals to clients at closing.

3. Booking, Quotes, and Payment

Transformation and Moving Assistance engagements are quoted individually based on scope. Quotes are valid for 30 days unless stated otherwise. Booking is confirmed upon receipt of a signed quote and any required deposit.

After scope is confirmed CleanSlate sends a secure invoice. Deposits are due at booking and the balance is due on completion. Applicable taxes are added where required. Returned or failed payments may incur additional fees equal to our processing costs plus $25.

4. Transformation and Moving Services

Client agrees to provide safe access to the project space, including clear pathways, working utilities, and any keys or access codes needed. Client will identify hazardous materials (chemicals, firearms, biohazards) before the project begins. CleanSlate does not transport or dispose of hazardous materials.

Decisions about what to keep, donate, or dispose of are made by Client. CleanSlate coordinates donation and junk removal with third-party providers but is not responsible for the acts or omissions of those providers. Estimates include a reasonable junk-removal allowance; volumes beyond that allowance may carry additional costs, which we will communicate before incurring.

Change orders (additions or changes to scope requested on the day of service) are accommodated where possible and billed at a reasonable rate communicated before work continues.

5. Tote Rental Terms

Bailment. Tote rentals create a bailment for hire. Title to all totes remains with CleanSlate at all times. Client takes possession of the totes as bailee during the rental period and is responsible for their care, custody, and control until pickup.

Rental Period. The standard rental period is 14 days, measured from delivery. Client may extend at the weekly rate published for the applicable tier. Extensions must be requested before the scheduled pickup.

Deposit. A $50 refundable deposit is collected at booking. The deposit is returned within 10 business days after pickup, less any fees owed under these Terms.

Grace Period and Late Fees. CleanSlate allows a one-day grace period past the scheduled pickup date. After the grace period, a late fee of $10 per day accrues until totes are returned. If totes are not made available for pickup within 30 days of the scheduled pickup date, CleanSlate may treat the totes as lost and bill the replacement rate below.

Damage and Loss. Normal wear is expected and not charged. Damaged or lost totes are billed at $30 per tote. CleanSlate determines damage at pickup. Client will receive a description of any damage before fees are charged.

Excessive Cleaning. Totes that require cleaning beyond routine (for example, paint, adhesive, permanent marker, hazardous residue) are billed at $5 per tote.

Additional Totes Mid-Rental. If Client needs more totes during the rental period, CleanSlate will deliver additional totes subject to availability. Each additional tote is billed at $7 plus a $35 re-delivery fee within Lancaster County. Additional totes are picked up with the original stack at the scheduled pickup date.

Weight and Contents. Client will not overload totes beyond their safe capacity. Client will not pack hazardous materials, perishable food, live plants, animals, or illegal items in the totes. Client is responsible for damage to totes, persons, or property caused by improper loading.

Delivery Zones. Zone 1 (Lancaster County) delivery and pickup are included. Tote rental delivery outside Lancaster County (Zone 2) is available by arrangement and is custom-quoted, with any delivery and pickup surcharge agreed in writing before booking.

Risk of Loss.Risk of loss for the totes passes to Client at delivery and returns to CleanSlate at pickup. Client is responsible for theft, vandalism, or damage during the rental period and is encouraged to maintain appropriate homeowner’s or renter’s insurance.

6. Realtor Subscription Program

The Realtor Subscription Program (“Program”) provides a fixed number of tote rental gifts per month to subscribing realtors. Specific Program terms:

• Minimum commitment of three months, billed monthly.
• Unused gift credits roll over while the subscription is active.
• On cancellation, any remaining credits must be redeemed (rentals scheduled and delivered) within 30 days or they expire with no refund.
• Deliveries outside Lancaster County are custom-quoted per redemption and any agreed surcharge is billed to the subscribing realtor.
• All tote rentals delivered under the Program are governed by the Tote Rental Terms in Section 5, with the gift recipient treated as the Client for purposes of care, custody, and damage.

7. Cancellations and Rescheduling

Transformation and packing projects may be rescheduled at no charge with at least 72 hours notice. Cancellations inside 72 hours of the scheduled start date may forfeit the deposit to cover allocated labor and inventory.

Tote rental cancellations more than 48 hours before scheduled delivery: full refund of any amounts paid, including the deposit. Cancellations within 48 hours of scheduled delivery: $50 cancellation fee. Cancellations after delivery (totes returned unused): $99 restocking fee. The $50 deposit is refunded after cancellation per Section 5, less any cancellation fee or other fees owed.

8. Warranties and Disclaimers

CleanSlate will perform services with reasonable care and skill consistent with industry practice. Except as expressly stated, services and totes are provided “as is.” CleanSlate disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, CleanSlate’s total liability for any claim arising out of or relating to the services or these Terms will not exceed the amount paid by Client to CleanSlate for the specific service giving rise to the claim. CleanSlate will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or loss of use.

Client acknowledges that CleanSlate is not a professional mover, appraiser, or conservator. CleanSlate is not responsible for the replacement cost or sentimental value of items beyond what is required by Pennsylvania law.

10. Indemnification

Client agrees to indemnify and hold CleanSlate harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of Client’s breach of these Terms, Client’s improper use of totes, or Client’s failure to disclose hazardous materials.

11. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Lancaster County, Pennsylvania for any dispute arising out of or relating to these Terms or the services.

12. Dispute Resolution

The parties agree to attempt to resolve any dispute informally first, by written notice to the other party with a reasonable opportunity to cure, before pursuing formal legal action.

13. Changes to These Terms

CleanSlate may update these Terms from time to time. The “Last updated” date above shows when the most recent changes took effect. Continued use of services after an update constitutes acceptance of the updated Terms.

14. Contact

CleanSlate Storage Solutions
Lancaster, PA
Email: info@cleanslatepa.com
Phone: (717) 925-3320