Terms of Service

1. Acceptance and Scope

These Terms of Service (“Terms”) govern the paid services provided by CleanSlate Storage Solutions LLC (“CleanSlate,” “we,” “us”) to customers (“you,” “Client”). By booking a service or paying a deposit, you agree to these Terms. Website-specific terms are in our Terms of Use.

2. Services We Provide

CleanSlate offers the following services in its service area:

• CleanSlate Transformation. Decluttering, organization, and storage-system installation in residential garages, basements, attics, and similar spaces.
• Pre-Move Sort & Pack. Sorting and packing of a residential home before a move: a QuickSort of the rooms in scope, then packing and labeling of the items Client keeps. Client arranges the move itself.

3. Booking, Quotes, and Payment

Transformation and Pre-Move Sort & Pack engagements are quoted individually based on scope. Quotes are valid for 30 days unless stated otherwise. Booking for these services is confirmed upon receipt of a signed quote and any required deposit.

CleanSlate sends a secure invoice after scope is confirmed; deposits are due at booking and the balance is due on completion. Applicable taxes are added where required. Returned or failed payments may incur additional fees equal to our processing costs plus $25.

4. Transformation and Pre-Move Sort & Pack Services

Client agrees to provide safe access to the project space, including clear pathways, working utilities, and any keys or access codes needed. Client will identify hazardous materials (chemicals, firearms, biohazards) before the project begins. CleanSlate does not transport or dispose of hazardous materials.

Decisions about what to keep, donate, or dispose of are made by Client. CleanSlate coordinates donation and junk removal with third-party providers but is not responsible for the acts or omissions of those providers. Estimates include a reasonable junk-removal allowance; volumes beyond that allowance may carry additional costs, which we will communicate before incurring.

Change orders (additions or changes to scope requested on the day of service) are accommodated where possible and billed at a reasonable rate communicated before work continues.

5. Cancellations and Rescheduling

Transformation and packing projects may be rescheduled at no charge with at least 72 hours notice. Cancellations inside 72 hours of the scheduled start date may forfeit the deposit to cover allocated labor and inventory.

6. Communications and Consent

When you submit a request or book a service, you authorize CleanSlate to contact you by phone, text message, and email about your quote, booking, payment, scheduling, and customer support. This service-related contact is needed to provide what you requested.

Marketing messages (offers, promotions, and general updates) are separate and optional. Your consent to receive marketing by text message or by automated means is not a condition of any purchase.

Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages at any time, and reply HELP for help. You can unsubscribe from marketing emails using the link in any such email. CleanSlate does not sell your phone number, and mobile carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

7. Warranties and Disclaimers

CleanSlate will perform services with reasonable care and skill consistent with industry practice. Except as expressly stated, services are provided “as is.” CleanSlate disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

To the fullest extent permitted by law, CleanSlate’s total liability for any claim arising out of or relating to the services or these Terms will not exceed the amount paid by Client to CleanSlate for the specific service giving rise to the claim. CleanSlate will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or loss of use.

Client acknowledges that CleanSlate is not a professional mover, appraiser, or conservator. CleanSlate is not responsible for the replacement cost or sentimental value of items beyond what is required by Pennsylvania law.

9. Indemnification

Client agrees to indemnify and hold CleanSlate harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of Client’s breach of these Terms or Client’s failure to disclose hazardous materials.

10. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Lancaster County, Pennsylvania for any dispute arising out of or relating to these Terms or the services.

11. Dispute Resolution

The parties agree to attempt to resolve any dispute informally first, by written notice to the other party with a reasonable opportunity to cure, before pursuing formal legal action.

12. Changes to These Terms

CleanSlate may update these Terms from time to time. The “Last updated” date above shows when the most recent changes took effect. Continued use of services after an update constitutes acceptance of the updated Terms.

13. Contact

CleanSlate Storage Solutions LLC
Lancaster, PA
Email: info@cleanslatepa.com
Phone: (717) 925-3320